INTRODUCTION
This document sets out the privacy policy of Moreton Buy Pty Ltd ABN 64 659 190 673 (referred to in this privacy policy as ‘Moreton Buy’, ‘we’, ‘us’, or ‘our’).
We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
Moreton Buy operates separately from Moreton Asset Management Pty Ltd ABN 35 696 510 488 (Moreton Manage), which provides property management and related real estate services. If you engage with, are referred to, or otherwise deal with Moreton Manage, you are welcome to review Moreton Manage’s privacy policy, accessible here.
TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information we collect may include the following:
your name, address, email address, telephone number and other contact details;
your age or date of birth;
information about properties you own, have previously owned or are considering purchasing, including relevant property and transaction details;
your property buying requirements, preferences and instructions, including preferred locations, property types, budget and investment objectives;
financial and lending information relevant to a proposed property purchase, including borrowing capacity, finance or pre-approval information, source of funds, employment and income information;
identification documents and verification information, including government-issued identification and related identifiers, such as driver licence or passport details;
payment, billing and transaction information;
correspondence and records of our dealings with you, including information about how you were referred to us or made an enquiry;
website and digital information, such as your IP address, device and browser information, geo-location information, website usage information, advertising data, cookies and analytics information; and
any other personal information that you provide to us, or that is reasonably necessary for us to provide our buyer’s agency services or operate our business.
HOW WE COLLECT PERSONAL INFORMATION
HOW WE COLLECT PERSONAL INFORMATION FROM YOU
We may collect personal information directly from you, including when you:
submit an enquiry through our website, an online enquiry form, social media platform or digital advertisement;
communicate with us by telephone, SMS, email, social media or in person;
provide information, instructions or documents to us in connection with our buyer’s agency services; or
make a payment or otherwise transact with us.
We may also collect personal information from third parties, including referral partners, selling agents, mortgage brokers, solicitors, conveyancers, building and pest inspectors, Moreton Manage, property portals, property data providers and publicly available sources.
If you do not provide information that we reasonably require, we may not be able to respond to your enquiry, assess your requirements or provide some or all of our buyer’s agency services.
INFORMATION FROM COOKIES, ANALYTICS AND TRACKING TECHNOLOGIES
We may collect information when you use or access our website or social media pages through cookies, analytics tools, pixels and similar tracking technologies. These technologies may collect information about your device, browser, IP address and interactions with our website or advertising.
We may use third-party analytics and advertising services, including tools provided by Google, Meta or similar providers, to understand how people interact with our website, measure advertising performance and support advertising or remarketing activities.
You can generally manage or disable cookies through your browser settings or adjust your advertising preferences through the relevant platform. Disabling some cookies may affect the functionality of our website.
USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
to provide and manage our buyer’s agency services, including:
understanding and assessing your property requirements, preferences, objectives and budget;
searching for, identifying, assessing and assisting with the acquisition of property; and
communicating with selling agents, vendors, professional advisers and other persons involved in a proposed property transaction;
for record keeping and administrative purposes;
to improve and optimise our service offering and customer experience;
to comply with our legal, regulatory and professional obligations, resolve disputes or enforce our agreements with third parties, including by verifying your identity and carrying out anti-money laundering, counter-terrorism financing and other compliance checks;
to send you marketing and promotional communications that may be of interest to you, where permitted by law. You can opt out of receiving marketing communications from us by using the opt-out facility provided or contacting us;
to send you administrative messages, reminders, notices, updates, security alerts and other information requested by you; and
to consider an application of employment from you.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information where reasonably necessary for the purposes described in this privacy policy, including to:
our employees, contractors, consultants and agents;
selling agents, vendors and other persons involved in a property transaction;
solicitors, conveyancers, mortgage brokers, lenders, building and pest inspectors, insurers, accountants and other professional advisers and service providers;
technology, identity verification and compliance service providers that assist us to operate our business, including Zoho, AMLHUB, cloud and hosting providers, electronic signing platforms, payment providers, analytics providers and advertising platforms;
Moreton Manage, where you have requested or agreed to a referral or the disclosure is otherwise permitted by law;
government bodies, regulators, courts, tribunals and other persons where required or authorised by law; and
any other person where you have authorised us to disclose the information or the disclosure is otherwise permitted by law.
Some of the third-party service providers we use may store, process or access personal information outside Australia. Where we disclose personal information overseas, we will take reasonable steps to ensure that the information is handled in accordance with applicable privacy laws.
MORETON MANAGE AND REFERRALS
Moreton Manage is a separate business from Moreton Buy and provides property management and related real estate services.
Where you request or agree to a referral, we may provide Moreton Manage with information reasonably necessary to facilitate that referral, such as your name, contact details, details of the relevant property and information about the services you are seeking. We may also receive personal information from Moreton Manage where you have requested or agreed to be referred to us, or where the collection is otherwise permitted by law.
SECURITY and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect the personal information we hold.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to comply with our legal, regulatory, accounting and other record-keeping obligations. Where we are no longer required to retain personal information, we will take reasonable steps to destroy or de-identify it.
If we become aware of a data breach involving personal information, we will take reasonable steps to investigate and respond to the breach, including making any notifications required by applicable law.
LINKS
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
COMPLAINTS
If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.
CONTACT US
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Moreton Buy Pty Ltd ABN 64 659 190 673
Our privacy policy was last updated on 16 September 2026
Email: hi@moretonbuy.com.au
Address: 105 Arthur Street, Woody Point QLD 4019